Mercedes-Benz commercial vehicle Dealer Group, Rygor Commercials, is delighted to announce that its Nuneaton branch has officially commenced its 24-hour roadside assistance provision, S24hr.
“A breakdown is never ideal, but from time to time these things happen and for a customer, knowing that our team is just a phone call away, day or night is a real comfort,” said Rygor Nuneaton service manager, Gavin Smith. “Becoming a Mercedes-Benz S24hr provider is a proud moment for me and the team at site, as it is something we have worked towards for a while. It is another way we can provide exceptional service levels, not only to our Rygor Nuneaton customers, but Mercedes-Benz customers who find themselves in difficulty in the nearby area.”
After launching its S24hr offering officially on April 1, the site’s first call-out was to a help get a supermarket delivery van back on the road, supplying groceries and necessities to its customers.
“It is our target to attend breakdowns within 60 minutes of the call coming through to us, because we know the importance of vehicle uptime, especially for businesses and critical workers at this time. We got out to this customer in approximately 30 minutes, to help get them back on the road as soon as possible.”
Kieron Phelan, Rygor Nuneaton S24hr technician, said: “I have been a roadside assistance technician previously in my career and am delighted that I get to be one again, this time with the Rygor team. My job is to get people back on the road, quickly and safely, ensuring their vehicles are roadworthy and legal. On my first call out for Rygor Nuneaton, I diagnosed the problem with the vehicle and fitted new Mercedes-Benz GenuineParts from the stock I carry with me. The customer was back on the road in less than an hour and a half of me arriving – that really is job satisfaction for me!”
With 11 branches throughout Berkshire, Gloucestershire, Oxfordshire, Somerset, West London, Wiltshire and Worcestershire, Rygor are a multi award winning specialist Mercedes-Benz van and truck Dealership.