Service Support Administrator

At Rygor Auto, we are looking for an experience service support administrator, who is passionate about delivering exceptional customer service through a highly organised approach to their role.

You will approach this role with a commercial mind and will work effectively with our service team to ensure a smooth process.

Day to day you will be:

• Using Truckfile and contacting customer to book in vehicle
• Supporting HGV MOT bookings
• Maximising available hours to ensure sold hours targets are achieved.
• Promote other services and products to customers as appropriate.
• Process completed job cards, through to Pro-forma to obtain final purchase order numbers for account customers or final payment for cash customers,
• Support Service Manager with additional administrative and reporting tasks to enable efficient running of the department
• Support Service Advisors in event of holidays or sickness to provide a customer facing presence for the department
• Carry out verification of supplier invoices, ensuring the correct purchase order numbers are quoted by the supplier for accurate allocation of cost
• Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within the following guidelines: -
• Work in progress. Nothing over one month old without acceptable explanation
• Account queries. All queries resolved within 48 hours of issue.

This role will be a great fit for you if:

• You have exemplary communication skills via email, telephone, and face to face.
• Excellent organisation and administration skills
• You have previous working experience in administration environments.
• You are able to organise and manage your time efficiently to meet deadlines
• Understanding of Kerridge, preferable

Research shows that some people are less likely to apply for a role unless they are 100% qualified. We encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

• We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

• Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful
I am inclusive. I am resilient. I am kind.

• We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor Auto, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Benefits for you

• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing.
• Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
• Access to 100s of employee perks on Perkbox.
• Auto-enrolment pension.
• A day off for your Birthday.
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training hub.
• Long service recognition.
• Branded uniform
• Four times death in service benefit.
• Ongoing investment in company facilities and working environments.
• 23 days pro rata of annual leave per year plus Bank Holidays (pro rata)

About Rygor Auto

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site opening in Heathrow in the Spring of 2024.

We have multiple industry and network awards under our belt and provide exceptional customer service. What’s more, we are officially a Great Place to Work™️ two years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

Hiring Process

1. We shortlist CVs online, so make sure to include information about yourself that makes you stand out
2. A short screening call with our hiring manager or a member of our people team
3. Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
4. If your application is successful, we’ll be excited to make you an offer

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

Apply Now