Technical Specialist - Swindon Reference Number - 0123445567567
Location Swindon
Working Hours 40 hours Monday – Friday, 06:00 to 14:30 + Saturday mornings as required
Benefits Please see the benefits section in the job description where you can find lots of information about all of the available benefits for this role!
Experience and Qualifications
Closing Date 30/08/2024

Your Role

This role is about creating a centre of technical competency within the business to optimise service quality and the customer experience. Positively affect the site’s quality output, MOT, Warranty and R&M performance by identifying and acting upon training, equipment, process and product issue reporting.

Day to day, you will:

  • Work with Technicians to develop and improve diagnosis within the dealership.
  • Ensure the workshops and technical team follow and adhere to all quality, safety and compliance policies.
  • Create/endorse a working environment with encourages the highlight of workshop and compliance issues to the safety and benefit of the team and customer.
  • Manage and repair complex technical/diagnosis issues from start to finish.
  • Organise and monitor technical training and qualifications.
  • Organise log and monitor special tools within the dealership.
  • Ensure that quality control inspection processes are achieved.
  • Ensure that workshop BER standards are achieved.
  • Improve workshop efficiency in all aspects of workshop repair operations.
  • Oversee and manage technician PDPs to ensure growth and development.
  • Principle liaison with MBUK on all technical issues, including any customer complaints escalated to MBUK.
  • Confirmation of site compliance of BER tooling and equipment to the latest requirement.
  • Marking and allocation/categorise of new or extra tools.
  • Upkeep of tools and tool room.
  • Regular and consistent quality control inspection process for all completed vehicles, to a minimum of 10% throughput.
  • Understanding and compliance of the requirement of quality checks for the manufacturer, to allow the Dealer to maintain quality standards.
  • Monitor MOT inspection performance and compliance of quality to achieve 100% pass rate, to include MOT lane pre check and random MOT lane walk through.
  • To be actively involved with the site audits carried out internally, with engagement of fault rectification and site upkeep.
  • Evaluate all Technicians on ability and capability. Request PDP training in line with requirements of the Technician and the business and meet the manufacture criteria.
  • Book relevant courses after confirmation, liaise with central team on travel and accommodation.

This role will be a great fit for you if:

  • Previous working experience as a HGV/Van Technician with a strong technical background.
  • Previous work as a Diagnostic Technician or progressing as a Systems Technician.
  • A great mentor
  • You are computer literate and confident using technology

Benefits for you

  • Working for an official Great Place to Work™️ and UK Best Workplace.
  • Working for a Best UK Workplace for Wellbeing.
  • Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
  • Access to 100s of employee perks on Perkbox.
  • Auto-enrolment pension.
  • A day off for your Birthday.
  • Enhanced Maternity and Paternity pay policies.
  • Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
  • Mental Health First Aiders.
  • Reward and recognition programmes, including our annual Rygor Group Awards
  • Annual appraisals programme and progression opportunities.
  • Manufacturer training and access to our in-house training hub.
  • Long service recognition.
  • Branded uniform
  • Four times death in service benefit.
  • Ongoing investment in company facilities and working environments.
  • 20 days of annual leave per year plus Bank Holidays

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful
I am inclusive. I am resilient. I am kind.

We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

About Rygor Auto

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site opening in Heathrow in the Spring of 2024.

We have multiple industry and network awards under our belt and provide exceptional customer service. What’s more, we are officially a Great Place to Work™️ two years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

Hiring Process

  1. We shortlist CVs online, so make sure to include information about yourself that makes you stand out
  2. A short screening call with our hiring manager or a member of our people team
  • Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
  1. If your application is successful, we’ll be excited to make you an offer

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

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