Retail Parts Advisor Apprentice:
Join Us Retail Parts Advisor Apprentice: Gloucester, Heathrow Van, Heathrow Truck, Oxford, Reading & Westbury

Retail Parts Apprentice

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The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation.
Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations.

The role of a Retail (Parts) Advisor Apprentice

  • Building and maintaining relationships with internal and external customers both in person and over the phone
  • Developing relationships with other departments
  • Preparing orders
  • Meeting deadlines
  • Stock Control/ Management
  • Processing Warranty Claims and Payments
  • Identifying Parts
  • Business development/ Planning
  • Marketing and Visual Merchandising
  • Forecasting and Budgeting
  • Managing logistics including organising and arranging deliveries
Desired Skills and Personal Qualities
  • Customer service skills
  • Sales Skills
  • Organisational skills
  • ICT Skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team
  • Flexibility
  • An interest in motor vehicles
Entry Requirements
  • Age 16+
  • GCSE grades 4 - 9 (or equivalent A*- C) in:
    • Mathematics
    • English Language
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Data Privacy Policy

Here at Rygor, we take your privacy seriously and will only use your personal information for the following purposes to administer your account and to provide the products and services you have requested from us. Informing you during contact and for marketing purposes, gaining your consent about the way your data is obtained and processed by us, is a legal requirement of The General Data Protection Regulation (GDPR) which becomes law in May 2018.

We will contact you as advised with the manufacturer and our nominated partner supplier to ensure the ongoing safety and care of your vehicle and any policies are maintained, and where consent is provided for the replacement of your vehicle and car care related products.

We cross-check your data with the DVLA to ensure accurate and timely communications can be made. We track data around email interaction to understand whether communications have reached you e.g. MOT reminders. We check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritise customer contact.

We combine data from various sources into one place, to deliver a more personalised experience to you. We take steps to ensure that any businesses that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer.

Under the General Data Protection Regulation, you have the right to:-

Request copies of your data, the rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow, give electronic access to copies of your data in a digital format.