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Customer Expert Apprentice
Join Us Customer Expert Apprentice Oxford
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Customer Service Expert Apprentice

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As a Customer Service Expert Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology to support the needs of the customer.

You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.

Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

The role of a Customer Service Expert

  • Understanding your customers and the business
  • Developing knowledge of relevant regulations and legislation
  • Using appropriate resources and technology to meet the needs of customers
  • Keeping up to date with the most recent product information
  • Resolving challenges
  • Understanding the extended customer journey
  • Understanding how to apply different skills and behaviors in various different situations
  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
  • Apply knowledge and skills to find solutions to complex challenges
  • Analyse service levels and develop options for improvement
Desired Skills and Personal Qualities
  • First-class customer service skills
  • Organisational skills
  • Listening & communication skills
  • ICT skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team
  • An interest in motor vehicles
Entry Requirements
  • Age 16+
  • GCSE grades 4 - 9 (or equivalent A*- C) in:
    • Mathematics
    • English Language
Available Positions
  • Oxford – Customer Service Expert Apprentice

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