Your Role
At Rygor Auto, we are looking for a dedicated Service Advisor to join our team in Kidderminster. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you!
The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.
Day to day you will be:
Skills & Behaviours Required for this Role:
Communication – This role is pivotal in ensuring that all stakeholders are accurately informed. This may include providing customers with updates on their vehicles or notifying the Parts Team about the availability of necessary parts.
Time Management – When working to deadlines, being able to manage your time effectively, is essential. Strong organisation skills are key to this.
Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Motivation - To ensure personal and team success, being motivated is essential.
This role will be a great fit for you if:
Research shows that some people are less likely to apply for a role unless they are 100% qualified. We encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
Our Values & Behaviours
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Rewarding
I am grateful. I am courageous. I am curious.
Reliable
I am honest. I am attentive. I am trustworthy.
Respectful
I am inclusive. I am resilient. I am kind.
Diversity, Equity, Inclusion and Belonging (DEIB)
At Rygor Auto, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
Benefits for you
About Rygor Auto
We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site which opened in Heathrow in the Spring of 2024.
We have multiple industry and network awards under our belt and provide exceptional customer service. What’s more, we are officially a Great Place to Work™️ three years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.
Hiring Process
Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.
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Whatever your question or feedback we are here to help. So please feel free to contact us.