Service Advisor – Kidderminster Reference Number - 0123445567567
Location Kidderminster
Working Hours
Benefits Join an award-winning team which strives to Set Standards every day. Rygor is a rewarding place to work and we pride ourselves on our customer service and our focus on employee wellbeing. You can enjoy great benefits being part of team Rygor.
Experience and Qualifications
Closing Date 30/06/2022

Rygor is looking for an organised and efficient service advisor to join its award-winning team at its Mercedes-Benz Commercial Vehicle Dealership in Kidderminster.

We are looking for an individual who is passionate about delivering exceptional customer service, who will be able tocontrol and maximise service and repair bookings to ensure that all resources required in completing the work are available on schedule.

You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings. You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.

You will also have the following skills:

  • Fantastic communication skills via email, telephone, and face to face
  • Practical experience in an After Sales environment
  • Ability to use all appropriate modules of Keyloop/Kerridge, particularly workshop loading and point of sale
  • Good administrative knowledge
  • A brilliant team player
  • Attention to detail
  • Strong organisation and time management skills


About Rygor's Service Team:
At Rygor, Setting Standards is at the heart of everything we do, and will be at the heart of your career as well. Being part of ‘Team Rygor’ means to strive to be the absolute best and offer our customers the highest level of service, and our service team is absolutely central to delivering this ethos. Home grown talent is very important to us, so we are committed to helping you develop your career within the business, giving you training opportunities and the chance to work with some of the best the industry has to offer.

Benefits of working for Rygor:

  • The UK’s largest Mercedes-Benz Commercial Vehicle Dealer group.
  • Working with an award-winning team (We've just been named 'Service Provider of the Year' at the WhatVan? Awards 2022)
  • Perkbox – more than a hundred practical, recreational and salary-sacrifice benefits and perks, from free spa days and mobile phone insurance to discounted gym memberships, savings on childcare, cinema tickets, groceries and travel.
  • Access to Rygor’s wellness programme and EAP
  • Reward and recognition programme
  • Mercedes-Benz training
  • Online H&S e-Learnings
  • Branded uniform (front of house staff)
  • Rygor’s continued investment in its sites

You must be eligible to work in the UK and be able to provide original copies of your licenses and qualifications andhave no unspent convictions for criminal offences

Join an award-winning team which strives to Set Standards every day. Rygor is a rewarding place to work and we pride ourselves on our customer service and our focus on employee wellbeing. You can enjoy great benefits being part of team Rygor, including access to Perkbox, our EAPs, Rygor’s wellness programme and much more.

To apply for this role, please send a copy of your CV to careers@rygor.co.uk. (Rygor approved agencies only).

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