IT Support Engineer - Westbury Reference Number - 0123445567567
Location Westbury
Working Hours 09:00 – 17:30, with a 30 min unpaid break
Benefits Please see the benefits section in the job description where you can find lots of information about all of the available benefits for this role!
Experience and Qualifications
Closing Date 04/07/2024

Your Role

At Rygor Group we are looking for a customer-service focused IT Support Engineer, who will work as part of our IT team to provide in-house daily 1st and 2nd line IT support.

You will be the first and main point of contact for the IT support function, ensuring all issues are solved according to priority, to help keep our business moving. You will escalate where necessary to ensure successful resolution in more complex cases. This role will have responsibility for maintaining and updating the DMS (Keyloop Autoline Rev8) becoming the business specialist on this in time.

Day to day you will be:

  • Providing technical support to staff to include face to face and remote IT support, understanding the importance of your role in keeping the business moving.
  • Ensuring fantastic internal customer service levels, working effectively and positively with team members across the business.
  • Be the primary contact for logging support tickets and keeping them up to date with ticket progress.
  • Troubleshoot, fix and escalate incidents as required ensuring they are promptly resolved.
  • Maintaining and troubleshooting a wide variety of Windows, Office, 365 administration and cloud applications
  • Install, test and update computer equipment.
  • Travelling to other sites to carry out support work where required.
  • Setting up new equipment and upgrade existing systems.
  • Any other duties commensurate with the level of this post as reasonably requested by your line manager.
  • Ensuring a tidy and organised working area.
  • To work in a manner which protects your own Health and Safety and that of others.
  • Provide a high level of customer service for 1st/2nd line support to colleagues
  • To be able to quickly and competently diagnose system faults and resolve or escalate them when required.

This role will be a great fit for you if:

  • Excellent customer service skills gain in a busy work environment
  • Ability to prioritise and manage tasks
  • Computer literate with experience of using IT systems including MS Office 365 programs regularly in a business environment.
  • Ability to explain technical issues clearly and simply to non-technical people
  • Previous experience in an IT support role
  • Experience of service management ticket based systems.
  • Experience of 1st and 2nd line support
  • Understanding of IP and networking
  • Experience using Keyloop Autoline Rev8 - DMS.
  • Computing or IT support qualification
  • Microsoft Certified Professional accreditations.

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful
I am inclusive. I am resilient. I am kind.

We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Benefits for you

  • Working for an official Great Place to Work™️ and UK Best Workplace.
  • Working for a Best UK Workplace for Wellbeing.
  • Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
  • Access to 100s of employee perks on Perkbox.
  • Auto-enrolment pension.
  • A day off for your Birthday.
  • Enhanced Maternity and Paternity pay policies.
  • Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
  • Mental Health First Aiders.
  • Reward and recognition programmes, including our annual Rygor Group Awards
  • Annual appraisals programme and progression opportunities.
  • Manufacturer training and access to our in-house training hub.
  • Long service recognition.
  • Branded uniform
  • Four times death in service benefit.
  • Ongoing investment in company facilities and working environments.
  • 23 days pro rata of annual leave per year plus Bank Holidays (pro rata)

About Rygor Auto

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site opening in Heathrow in the Spring of 2024.

We have multiple industry and network awards under our belt and provide exceptional customer service. What’s more, we are officially a Great Place to Work™️ two years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

Hiring Process

  1. We shortlist CVs online, so make sure to include information about yourself that makes you stand out
  2. A short screening call with our hiring manager or a member of our people team
  • Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
  1. If your application is successful, we’ll be excited to make you an offer

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

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