As a Customer Service Expert Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology to support the needs of the customer.
You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.
Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
The role of a Customer Service Expert
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