Mark Thompson Transport
At Rygor we always strive to Set Standards and we believe that offering exceptional service is a key part of this. Whether you are a long-standing customer, or it’s your first interaction with our team, we always want to make your experience with us pleasant and easy.
We understand that for most businesses your fleet is your lifeline, so in the event of a break down it is our priority to help get you back on the move as quickly as possible.
When Steven Johnson, Fleet Manager at Mark Thompson Transport Ltd. contacted Lynette Dickinson at our Nuneaton branch regarding one of their fleet which had broken down, the team revved into action to get them back on the move.
Steven explains: “We want to avoid vehicle off road time as far as possible, but in the event of a breakdown it is important for our business that we know we can rely on our local Dealer to get us back on the road as soon as possible.
“When we had a vehicle broken down on the roadside recently our first point of contact was Rygor’s Nuneaton branch. Following a positive meeting with the Parts BDM the previous week, I felt confident that they would be happy to help get us back on the move.
“The team at Nuneaton pinpointed our exact location through the Mercedes-Benz Service 24h programme and not only got in touch with the driver immediately to keep him fully up to speed on the status of the recovery, but they also took the time to get in touch with me at head office to keep me in the loop, which I greatly appreciated.
“Rygor’s extensive geographical coverage meant that they were able to send a technician from their Kidderminster branch, as this was the closest branch to our breakdown, meaning they could be with us within the hour. Not only did the technician arrive quickly, he also fixed the vehicle by the side of the road, allowing the driver to get back on his way. Once again, Lynette at Rygor called me to keep me informed and let me know that my driver was happy and back on the road.
“I would like to thank Lynette and the Rygor team for the effort and time they all took out of their busy schedules to help rescue and get our driver back on the road and moving.”
“I found all the team to be very professional, with excellent communication levels and I can’t thank them enough for all they did to help us keep our business moving forward.”