Customer Wellbeing Support

Customer Wellbeing

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Customer Wellbeing
At Rygor Auto, we understand that circumstances can change, and managing your finance agreement may sometimes feel overwhelming. If you’re facing financial difficulties or feel like you’re struggling, please know that you’re not alone.
We’re here to help.
Our team is committed to supporting you through challenging times, and we encourage you to contact us as soon as possible if you’re finding it hard to keep up with your vehicle payments. Reaching out early means we can work together to explore the options available and find a solution that’s right for you.
Alongside the support we can offer directly, we’ve also brought together a range of trusted external organisations that provide free, confidential advice on topics such as debt management, mental health, gambling addiction, and more. These resources are here to give you practical guidance and emotional support when you need it most.
Whatever you’re going through, help is available. You don’t have to face it alone.

Financial Support and Advice

If you’re looking for independent guidance or extra support, the organisations below provide free, confidential advice to help you manage financial pressures. Whether you need help with debt, benefits, business finances or understanding your broader financial options, these trusted services can offer practical solutions and reassurance during difficult times.

Mercedes-Benz Financial Services

If you’re finding it hard to keep up with payments or facing financial hardship, MBFS can support you. Contact them on 0370 847 0700 or use their online support forms.

Citizens Advice
Offers free guidance on managing debt, claiming benefits, housing issues, legal support, employment rights, and more.

StepChange
Provides specialist advice on tackling debt and creating a clear plan to regain control of your finances.

National Debtline
A free, confidential service offering practical help with personal debt and dealing with creditors.

Business Debtline
Tailored advice for self-employed individuals and small businesses experiencing financial pressure.

MoneyHelper
Offers comprehensive financial guidance on topics such as debt, budgeting, divorce, housing, care needs, and disability-related finances.

Financial Conduct Authority (FCA)

Provides information and resources to help you understand your financial options and make informed decisions during times of change.

Physical and Mental Health Support

If you’re experiencing challenges with your mental or physical wellbeing, the organisations below offer free, confidential support across a wide range of issues. Whether you’re dealing with stress, anxiety, family difficulties, domestic abuse or concerns about your children, these trusted UK services provide guidance, emotional support and practical help whenever you need it.

NHS
Provides free medical advice and urgent care support through NHS 111, as well as access to mental health services, crisis help and general health guidance.

Samaritans
A free, 24/7 helpline offering emotional support for anyone struggling to cope or experiencing distress.

Mind
Offers information, advice and local services for people experiencing mental health problems, including support groups and helplines.

Refuge
Provides specialist support for women and children experiencing domestic abuse, including a 24/7 helpline, safe accommodation, and practical guidance.

Shout
A free, confidential 24/7 text service offering mental health support for people in crisis or struggling to cope.

Rethink Mental Illness
Provides advice and support for people living with mental illness, including helplines, crisis services, and guidance for carers.

Men’s Advice Line

A confidential helpline offering support for men experiencing domestic abuse, providing advice, emotional support, and signposting.

How can we help? Get in contact today:

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Keep in Touch

We would like to keep in touch with our latest product news, offers and marketing services. All information provided will be used and processed in accordance with our Privacy Policy.

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Data Privacy Policy

Here at Rygor, we take your privacy seriously and will only use your personal information for the following purposes to administer your account and to provide the products and services you have requested from us. Informing you during contact and for marketing purposes, gaining your consent about the way your data is obtained and processed by us, is a legal requirement of The General Data Protection Regulation (GDPR) which becomes law in May 2018.

We will contact you as advised with the manufacturer and our nominated partner supplier to ensure the ongoing safety and care of your vehicle and any policies are maintained, and where consent is provided for the replacement of your vehicle and car care related products.

We cross-check your data with the DVLA to ensure accurate and timely communications can be made. We track data around email interaction to understand whether communications have reached you e.g. MOT reminders. We check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritise customer contact.

We combine data from various sources into one place, to deliver a more personalised experience to you. We take steps to ensure that any businesses that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer.

Under the General Data Protection Regulation, you have the right to:-

Request copies of your data, the rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow, give electronic access to copies of your data in a digital format.

Get in touch

Whatever your question or feedback we are here to help. So please feel free to contact us.

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Company Info

Rygor Commercials Ltd FCA Reference No 469555 is an Appointed Representative of Citrus Compliance, Citrus Compliance is a Trading Name of Andrew Smith which is authorised and regulated by the Financial Conduct Authority FRN 826675.

We may receive a commission or other benefits from the finance provider for arranging finance for you but only if you decide to enter into an agreement with them. This may be a fixed amount or a percentage of the amount that you borrow. The interest rate and/or APR offered to you is not affected or influenced by the commission that we receive. You can make a disclosure request at any time and by any means including over the phone, by email, in writing or at the dealership.

At Rygor, all members of staff are entitled to be treated with dignity and respect in our place of work. This means freedom from sexual harassment, feeling safe and supported, and having access to redress if such behaviour does arise. We deplore all forms of sexual harassment and seek to ensure that the working environment is safe and supportive to all those who work for us. This includes employees, workers, agency workers, volunteers, and contractors in all areas of our Company. If you would like to review our Sexual Harassment Policy, please feel free to request a copy by contacting us at info@rygor.co.uk.

Reg Office: 23 The Broadway, West Wilts Trading Estate, Westbury, Wiltshire, BA13 4JX

Reg. Company Number: 1884237

VAT Reg. No 423007208