National Apprentice Week Q&A With Rygor Apprentice, Dalton Crew

Wednesday 5th February 2020

To recognise National Apprentice Week, Talitha Scott, Communications Assistant for Rygor Commercials Ltd. sat down with Dalton Crew, one of Rygor’s third-year Truck Apprentices. Dalton has been working for Rygor, as part of its Mercedes-Benz Commercial Vehicle apprenticeship programme since 2017 and he…

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Mercedes-Benz Vans Business Barometer – Keeping Christmas Moving

Friday 20th December 2019

Roads are expected to be far busier than usual today on ‘Frantic Friday’, according to Highways England, with millions of people travelling to visit family and friends over the festive period. With new research from Mercedes-Benz Vans revealing that 95%…

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Ocado – Delivering on Customer Service

180x110 OCADO

At Rygor we understand the importance of keeping your vehicles on the move, so you can deliver the best possible service to your customers. You can rely on us whether you are an owner driver or have a fleet of hundreds of vans and trucks, just ask Stuart Skingsley, Head of Fleet at Ocado.

“The reality is, we need all our vehicles on the road to make certain we can meet the demands of our customers – it’s all about us providing exceptional customer service. This is why all our Sprinter home delivery vans are on full maintenance contracts with Mercedes-Benz. A high proportion being maintained by Rygor.” Stuart said.

“We choose to work with Rygor, because they are reliable, incredibly flexible and always help us deliver on our promise to our customers. We have Rygor technicians based at our sites, so vehicles can be maintained at times which are convenient to our operation. We trust them to maintain their incredibly high and consistent standards of service. If any issues do arise, we know they will be dealt with quickly and efficiently.

“We have a good relationship with many of the team across the Rygor business. It’s an incredibly open and honest partnership. I can pick the phone up any time to Dealer Principal, Paul Reed. Andy Passco, who is our Account Manager, is great at maintaining the relationship on a day to day basis. Whatever we need, a phone call to Andy is usually all it takes. This type of long-term relationship pays real dividends for us. At Ocado, it’s all about building great relationships and this is clearly a Rygor philosophy too, which is no doubt why we work so well with them and I look forward to continuing the relationship as we grow in the future,” Stuart added.