Ocado – Delivering on Customer Service
At Rygor we understand the importance of keeping your vehicles on the move, so you can deliver the best possible service to your customers. You can rely on us whether you are an owner driver or have a fleet of hundreds of vans and trucks, just ask Stuart Skingsley, Head of Fleet at Ocado.
“The reality is, we need all our vehicles on the road to make certain we can meet the demands of our customers – it’s all about us providing exceptional customer service. This is why all our Sprinter home delivery vans are on full maintenance contracts with Mercedes-Benz. A high proportion being maintained by Rygor.” Stuart said.
“We choose to work with Rygor, because they are reliable, incredibly flexible and always help us deliver on our promise to our customers. We have Rygor technicians based at our sites, so vehicles can be maintained at times which are convenient to our operation. We trust them to maintain their incredibly high and consistent standards of service. If any issues do arise, we know they will be dealt with quickly and efficiently.
“We have a good relationship with many of the team across the Rygor business. It’s an incredibly open and honest partnership. I can pick the phone up any time to Dealer Principal, Paul Reed. Andy Passco, who is our Account Manager, is great at maintaining the relationship on a day to day basis. Whatever we need, a phone call to Andy is usually all it takes. This type of long-term relationship pays real dividends for us. At Ocado, it’s all about building great relationships and this is clearly a Rygor philosophy too, which is no doubt why we work so well with them and I look forward to continuing the relationship as we grow in the future,” Stuart added.