Rygor Hosts International Guests
Rygor, the UK’s largest Mercedes-Benz commercial vehicle Dealer group has played host to two international visitors this month as part of the company’s dedication to live by its mantra of Setting Standards.
Vincent Scanlon, Service Advisor, from Mercedes-Benz Ireland's MUTEC joined Rygor’s marketing team for a two week period to gain an insight into After Sales campaigns and communications strategies. During his time at the company, Vincent also had the opportunity to meet with key After Sales leaders, including group key accounts manager, Andy Passco and Heathrow service manager, Sean Joyce to gain an understanding of Rygor’s After Sales customer service offering and internal processes.
Vincent said: “The past two weeks have provided me with the opportunity to observe in great depth how Rygor manages its After Sales department and promotes its offering to customers through engaging various marketing strategies. I have been most fortunate to have experienced the impeccable manner in which the Rygor team conduct their business and look forward to seeing how I can use my learnings in my current role.”
“Setting Standards is more than a strap line to the team at Rygor, it is at the heart of everything we do,” said Julie Steed, marketing and customer service director.
“It has been a pleasure having Vincent work within our team for the past couple of weeks and we hope he has found the insight into our company of benefit to him and his career goal of becoming an After Sales Manager.
“This month we were also visited by Mr Gao, Assistant Manager in Market Research and Product Management from Daimler Trucks and Buses China and Paul Kerslake District Manager Customer Service Limited from Mercedes-Benz UK to talk them through our “Setting Standards” philosophy including current sales and marketing campaigns and future concepts as well as demonstrating how we ensure that we offer our customers the highest service levels through our Zero Tolerance policy and our customer feedback and engagement programmes. It is a privilege to be thought of as delivering industry best practice and to be asked to share this with international colleagues,” Mrs Steed added.