Vehicle breakdowns are never ideal, but in a time when most car dealers are closed, getting back on the move can prove tricky, as David Ellis found out.
When his vehicle broke down on the drive to work last Tuesday, David, maintenance provider at a local dementia home, was completely stuck, with his car unable to move. Not able to get hold of a car garage or dealer to help get him back on the road, he looked online for other companies in the area which could potentially help.
“I found Rygor’s website and used their online chat function to speak to Emily, who got in touch with Rygor’s Nuneaton branch. Gavin and Nathan at the site, managed to organise a recovery van to come and collect the car and take it to their workshop,” David said.
Nathan Roberts, workshop manager at Rygor Nuneaton, said: “Rygor is a Mercedes-Benz commercial vehicle dealer group, so all our diagnostic systems link with vans or trucks. But of course, our technical team does have a huge collective knowledge and experience of a wide range of vehicles and together we diagnosed the problem with David’s car. It’s always our mission to maximise vehicle uptime for our customers, but with David being a critical worker, we wanted to make sure we could get him back on the move as soon as possible.”
“One of the positives of the current health situation is that there is so much kindness around and businesses are really helping one another out. Crouch Recovery picked up the vehicle for us and brought it into our workshop, at cost price, which was a great gesture of goodwill. We did find it a challenge to get the appropriate parts for David’s car, with so many car dealers closed at the moment, but Mertrux of Derby came through for us and sent the parts down. This meant we were able to get David’s car fixed within just a couple of days,” said Gavin Smith, Rygor Nuneaton service manager.
“I’m not sure what I would have done if the Rygor team wasn’t able to help me – I hate to imagine how long I would have been stuck there. Working long hours and needing to carry tools, having your own vehicle to get to and from the care home, is really important. I am so thankful to Gavin, Nathan and the team for going out of their way to help me, even though I am not a commercial vehicle customer,” David added.
Paul Reed, Rygor owner director, said: “This level of customer service is at the heart of everything we do at Rygor. We know that now is a challenging time for everyone, especially critical and key workers, who we would all like to say a massive thank you to. This is also why we are opening our workshops up to critical care workers for repair and maintenance of their vans and cars, regardless of make and model, at a discounted rate. It is so important that their own vehicles are kept roadworthy and legal, so they can continue to carry out their essential roles.”
With 11 branches throughout Berkshire, Gloucestershire, Oxfordshire, Somerset, West London, Wiltshire and Worcestershire, Rygor are a multi award winning specialist Mercedes-Benz van and truck Dealership.