“Worry-free” warranties and contract maintenance packages ensure that one of Europe’s leading wholesalers and distributors of top-quality power and hand tools keeps coming back for more Mercedes-Benz Vans from Rygor.
Toolbank has just added another three fuel-efficient Sprinter 313 CDIs to its 112-strong delivery fleet, which is dominated by vehicles bearing the three-pointed star.
The company operates from headquarters in Dartford, Kent, and a network of depots nationwide. Its new Medium-length vans are based in Halesowen, West Midlands – they were supplied and will be serviced by the Kidderminster branch of Rygor, Britain’s largest Mercedes-Benz Commercial Vehicle Dealer group.
Toolbank, which stocks more than 25,000 branded tools and other items of equipment, purchased its first Sprinter in 1996. Like all Mercedes-Benz Vans, the vehicles it relies on to distribute its products to retailers and other customers are covered by market-leading three-year, unlimited mileage warranties.
What’s more, because they are maintained within the manufacturer’s UK Dealer Network, they come with reassuring MobiloVan cover which runs for 30 years and includes free Service 24h emergency roadside assistance.
Toolbank also takes out Mercedes-Benz Service Care contracts under which all parts, lubricants and labour costs required in routine maintenance are covered by fixed monthly payments.
These competitively priced agreements – over the course of which each van will typically cover up to 50,000 miles per year – allow Fleet Manager Richard Cope to budget with confidence.
“The Service Care contracts are competitively priced, while the fact that our costs are predictable is also very helpful when it comes to managing the fleet,” confirmed Mr Cope. “These maintenance packages, coupled with the van industry’s best warranties, mean we benefit from worry-free use of the vehicles during their time with Toolbank.”
He continued: “Rygor supplies and services the 14 vehicles we run from Halesowen, and its Kidderminster Service team provides exceptional support. The Sprinter is fantastically reliable but if ever we have an issue, as you’ll always get from time to time with even the best vehicles, they’ll invariably get us into the workshop at the drop of a hat.
“In fact, we had a rare breakdown just yesterday and that van was back with us and ready to go to work this morning. What’s more, if a fault takes longer to resolve Rygor will always find me a replacement vehicle. That’s exactly the kind of customer-focused back-up I need.
“Such is the Mercedes-Benz reputation that we never have any difficulties in disposing of our vans,” added Mr Cope. “In fact, I’d already lined up a buyer for the last vans we stood down before their replacements had even arrived. Their new owner has in turn used them to replace vans purchased from us previously, which speaks volumes about the consistent quality of the Mercedes-Benz Sprinter.”
John Richards, Van Sales Manager at Rygor, Kidderminster, said: “Toolbank prides itself on efficiency, reliability, quality and customer service, attributes which are perfectly aligned with Rygor’s mantra of Setting Standards, as well as the prestige of the Mercedes-Benz product. We have formed a positive relationship with Richard Cope and his colleagues, and look forward to continuing to build upon this by providing them with the highest level of service.”
With 11 branches throughout Berkshire, Gloucestershire, Oxfordshire, Somerset, West London, Wiltshire and Worcestershire, Rygor are a multi award winning specialist Mercedes-Benz van and truck Dealership.