COVID-19 Information
At Rygor, we have been working hard to follow Government guidelines while continuing to support our customers to the best of our ability during this challenging time. In light of the latest announcement with another national lockdown now in place our sales team are working remotely while service and parts operations are open with protective measures in place to keep staff and customers safe.
Many of our customers provide essential goods and services to the local community and we are doing whatever it takes to prioritise and support these key workers safely.
Please note: The safety and protection of our team members and customers is paramount, so in line with Government guidelines, customers visiting our service and parts reception areas must wear a face mask.
Key Contacts at your local Rygor branch
If you need to contact us regarding the delivery/progress of a vehicle you’ve already purchased, please contact the below:
Heathrow Van Sales – John Lloyd 07876 836 207
Westbury Van Sales – Dean Flockton 07557 430 110
Swindon Van Sales – Mark Vellender 07464 544 325
Oxford Van Sales – Duncan Kelly 07791 745 303
Reading Van Sales – Alan Weyman 07976 651 181
Gloucester Van Sales – David Ford 07557 430 129
Kidderminster Van Sales – John Richards 07557 430 091
If you wish to book your vehicle in for an MOT, service or repair, please contact:
Chilcompton – 01761 233 442 Swindon – 01793 833 030
Gloucester – 01452 226 348 Westbury – 01373 855 530
Heathrow – 0208 890 8907 Reading – 0118 920 7700
Kidderminster – 01562 864 444 Oxford – 01865 959 65 5
Newbury – 01635 521 900 Nuneaton – 02476 324 910
If you are contacting us to request a payment holiday, please direct your query to the lender your agreement is with. If this is Mercedes-Benz Financial Services, please email mbfscv@daimler.com with the subject line ‘Covid 19’, details of your circumstance and vehicle registration(s) in the body of the text. We are unable to process any payment holiday requests on your behalf.
Sales
Our Van and Truck Sales Executives can assist with arranging unaccompanied test drives and contactless sales in-branch, over the phone, email, website via our online assistant. We will be ensuring all our stock (new and used) is regularly updated online and we will have online assistants available to support you and have already implemented an online payment facility for reserving vans without the need to come to a showroom.
Whether supporting you in-branch or remotely, we can support businesses to help find or build the right van for you. Once you’re happy with your choice and your order is placed, we’ll arrange a convenient delivery slot to your home or place of work.
Service
All of our workshops remain open and are functioning as normally as possible. We are able to keep technicians and front of house staff separated, working as socially distanced as possible.
Contactless vehicle drop-off is in place for all pre-booked service appointments with all contact areas cleaned before customer collection. Where possible, we kindly ask customers to wait for vehicles off-site or away from service staff, please wear a face mask when coming on to site and remember to wash hands regularly. Staff will clean down work areas after each customer has left the premises.
Throughout the pandemic we have had capacity to accommodate all customers’ needs at the right time however, we are of course prioritising emergency vehicles, home delivery vehicles and other key workers.
We are still able to provide a 24-hour, 365 day roadside assistance service and our 24hr technicians are wearing clean gloves and face masks for every job, maintaining a 2m distance from drivers and wiping down the key touch points of the vehicle before customers get on their way.
Parts
Our parts department remains open with new Perspex screens at the front desk and social distancing markers in place. We have a wide availability of stock across our sites and are delivering Mercedes-Benz GenuineParts across the country offering an efficient service straight to homes or businesses to ensure key workers can get back on the road as quickly as possible. To reduce the number of people in-branch at any time, we’re encouraging customers to save time and stay safe by using our online parts store, which is just a few clicks away.
Contact our parts experts on 03303 119 882 for more information or visit the GenuineParts Store.
