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Mercedes-Benz Atego stands the test of time for Rygor Commercials customer MJ Prosser

Monday 11th January 2021

The number 13 may be unlucky for some, but certainly not for Mercedes-Benz operator MJ Prosser. The Worcester-based general haulier relies solely on Atego 13-tonners, the oldest of which is on a 13-plate and has clocked-up more than 600,000 trouble-free…

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What do HGV drivers need to do to prepare for BREXIT?

Friday 11th December 2020

Get prepared for change from 1 January 2021. Hauliers and commercial drivers will need to take action to get ready for BREXIT. You are still required to carry your UK driving licence and you may also need an international driving…

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COVID-19 Information

At Rygor, we have been working hard to follow Government guidelines while continuing to support our customers to the best of our ability during this challenging time. In light of the latest announcement with another national lockdown now in place our sales team are working remotely while service and parts operations are open with protective measures in place to keep staff and customers safe.

Many of our customers provide essential goods and services to the local community and we are doing whatever it takes to prioritise and support these key workers safely.

Please note: The safety and protection of our team members and customers is paramount, so in line with Government guidelines, customers visiting our service and parts reception areas must wear a face mask.


Key Contacts at your local Rygor branch

If you need to contact us regarding the delivery/progress of a vehicle you’ve already purchased, please contact the below:

Heathrow Van Sales –  John Lloyd  07876 836 207
Westbury Van Sales  – Dean Flockton  07557 430 110
Swindon Van Sales – Mark Vellender  07464 544 325
Oxford Van Sales – Duncan Kelly  07791 745 303
Reading  Van Sales – Alan Weyman  07976 651 181
Gloucester Van Sales – David Ford  07557 430 129
Kidderminster Van Sales – John Richards 07557 430 091

If you wish to book your vehicle in for an MOT, service or repair, please contact: 

Chilcompton – 01761 233 442                             Swindon – 01793 833 030
Gloucester – 01452 226 348                               Westbury – 01373 855 530
Heathrow – 0208 890 8907                                 Reading – 0118 920 7700
Kidderminster – 01562 864 444                          Oxford – 01865 959 65 5
Newbury – 01635 521 900                                   Nuneaton – 02476 324 910

If you are contacting us to request a payment holiday, please direct your query to the lender your agreement is with. If this is Mercedes-Benz Financial Services, please email mbfscv@daimler.com with the subject line ‘Covid 19’, details of your circumstance and vehicle registration(s) in the body of the text. We are unable to process any payment holiday requests on your behalf.


Sales

Our Van and Truck Sales Executives can assist with arranging unaccompanied test drives and contactless sales in-branch, over the phone, email, website via our online assistant. We will be ensuring all our stock (new and used) is regularly updated online and we will have online assistants available to support you and have already implemented an online payment facility for reserving vans without the need to come to a showroom.

Whether supporting you in-branch or remotely, we can support businesses to help find or build the right van for you. Once you’re happy with your choice and your order is placed, we’ll arrange a convenient delivery slot to your home or place of work.

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Service

All of our workshops remain open and are functioning as normally as possible. We are able to keep technicians and front of house staff separated, working as socially distanced as possible.

Contactless vehicle drop-off is in place for all pre-booked service appointments with all contact areas cleaned before customer collection. Where possible, we kindly ask customers to wait for vehicles off-site or away from service staff, please wear a face mask when coming on to site and remember to wash hands regularly. Staff will clean down work areas after each customer has left the premises.

Throughout the pandemic we have had capacity to accommodate all customers’ needs at the right time however, we are of course prioritising emergency vehicles, home delivery vehicles and other key workers.

We are still able to provide a 24-hour, 365 day roadside assistance service and our 24hr technicians are wearing clean gloves and face masks for every job, maintaining a 2m distance from drivers and wiping down the key touch points of the vehicle before customers get on their way.

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Parts

Our parts department remains open with new Perspex screens at the front desk and social distancing markers in place. We have a wide availability of stock across our sites and are delivering Mercedes-Benz GenuineParts across the country offering an efficient service straight to homes or businesses to ensure key workers can get back on the road as quickly as possible. To reduce the number of people in-branch at any time, we’re encouraging customers to save time and stay safe by using our online parts store, which is just a few clicks away.

Contact our parts experts on 03303 119 882 for more information or visit the GenuineParts Store.

GenuineParts Store