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Rygor Commercials raises its Mercedes-Benz Trucks aftersales game at Nuneaton

Thursday 18th March 2021

Mercedes-Benz and FUSO truck customers are reaping the benefits following a major extension and upgrade of its Nuneaton branch by Dealer Rygor Commercials. The £300,000 development has entailed a comprehensive refurbishment of the workshop – which now features a drive-through…

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Budget 2021 – Super deduction

Friday 16th April 2021

*Please note, we are not tax advisors or specialists so can only bring you the facts around the government’s super-deduction tax break. We are, however, commercial vehicle experts so can advise on the purchase of a new van or truck.*…

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BA turns to Rygor for UK’s first petrol-engined Citans

Tuesday 15th July 2014

British Airways engineers and other technical staff based at Heathrow Airport are now travelling between assignments in a fleet of Mercedes-Benz Citans powered by advanced new petrol engines.

Supplied by the Heathrow branch of Rygor, Britain’s biggest Mercedes-Benz Commercial Vehicle Dealer, all are Long-bodied Traveliner 112 models with five seats.

Twenty-eight are now in service with the airline’s Ramp Operations team, which is expanding. A further 18 vehicles have gone to BA Engineering, while 11 more will be delivered shortly, for use by BA World Cargo Operations.

The Citan is the smallest commercial vehicle ever to wear a three-pointed star. It was launched last year but the 1.2-litre petrol-engined version has only just been introduced – British Airways’ vehicles are the first to be powered by the new 114 hp unit, rather than one of the state-of-the-art diesel alternatives that have so impressed customers with their fuel efficiency.

The Citans are replacing diesel-engined vehicles by another manufacturer.  BA Contract Management Executive Billu Kler explains: “Ours is not a typical transport operation. These vehicles are required to move staff from one aircraft stand to another, and between buildings around the airport.

“So journeys are invariably short, and undertaken at very low speeds. Diesel engines are not appropriate, because the fact that they never reach high temperatures means the particulate filters can struggle to cope and even become clogged.”

He continues: “We were keen to keep things as simple as possible by identifying a single vehicle that would meet the needs of our various teams. After conducting trials our colleagues in BA Engineering concluded that the Long-bodied Citan Traveliner is the ideal size for the job, while our adoption of the petrol engine means the particulate filter issue does not arise.”

Also key to the Citan 112’s appeal were its ‘green’ credentials – particulate emissions are low and fuel-saving BlueEFFICIENCY technology, including the Eco start/stop function, is a standard feature – and the after sales support that Rygor will provide to BA’s service agent Babcock.

“Our experience of operating a variety of Mercedes-Benz trucks at Heathrow has shown them to be highly reliable and I’m confident the same will be true of our new Citans,” adds Mr Kler. “The service from Rygor, and particularly its sales executive Bill Cooper, has also been first class throughout this exercise.”

Bill Cooper says: “As the national flag carrier British Airways is a highly prestigious customer, and a great advertisement for the Mercedes-Benz brand. We began talking to the airline about the Citan before the model was even launched, and have put a lot of work into winning this order, so it’s great to see these vehicles now in service around the airport.”