Receptionist

Your Role

At Rygor Group’s site in Gloucester, we are looking for a highly organised and experienced individual to join our award-winning company as a Star Assistant (receptionist), to support our team across the site with core receptionist duties, as well as some team assistance duties. This role is Monday-Friday and ideally, we would like our new team member to be on site from 08:00 until at least 15:00, but please talk to us if you are looking for slightly different hours.

Job responsibilities:

• Answer all incoming phone enquiries.
• Direct all enquiries to the appropriate department and provide a ‘warm transfer’ so the team member is advised of the caller and their enquiry before speaking with them.
• Uphold mystery shop standards.
• Welcome customers and visitors to the site.
• Organise any hospitality for the team on site, for company meetings.
• Take responsibility for ensuring the showroom and customer-facing areas across the whole site are tidy and up to date in terms of signage and marketing materials.
• Act as a key contact on site, for other sites and departments.
• Work with utilities providers
• Respond to customer enquires as requested by the sales team on site.
• Work with the People department and Marketing department, to ensure correct information and materials are disseminated across the site.
• Ensuring all H&S processes are in place across all non-workshop areas of the site and work with our external consultants as required.
• Assist other departments as required and requested.

This role will be perfect for you if you:

• Can be depended upon by your colleagues and the senior leadership team.
• Have exceptional attention to detail.
• Use your initiative and are tenacious.
• Can provide an exceptional experience.
• Have the ability to adapt and work in high pressured situations.
• Have exemplary customer service and communication skills.
• Are process driven and always ensure that we uphold the highest expectations for policies, processes and business management.
• Solution-oriented with an eye for creative and efficient solutions and answers.
• Brilliant, proven administration skills.
• A strong understanding of mathematics, IT skills, communication skills.
• Professional and personable, kind and empathetic.
• Embody our company values of being rewarding, reliable and respectful.

The successful candidate will have proven experience in a similar role and be able to evidence their achievements and accomplishments.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are qualified for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

About Rygor Group

Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.

We value the dedication and commitment of our team members and strive to be one of the UK’s most rewarding places to work. Rygor Group manages our four divisions: Rygor Auto, Rygor Plant, Rygor Apex and Rygor Service Solutions, which operate from a total of 17 sites across the UK.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Benefits for you

• Working for an official Great Place to Work™️ for 2023-2024 and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing.
• Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
• Access to 100s of employee perks on Perkbox.
• Auto-enrolment pension.
• A day off for your Birthday.
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual setting standards awards.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training hub.
• Long service recognition.
• Branded uniform (front of house staff).
• Death in service benefit.
• Ongoing investment in company facilities and working environments.

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful

I am inclusive. I am resilient. I am kind.

We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

Hiring Process

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out
• A short screening call with our hiring manager or a member of our people team
• Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
• If your application is successful, we’ll be excited to make you an offer

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.